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Portland Eugene

     
Serving 3-D & clay artists in the Pacific Northwest and beyond since 1965
 

FAQ

• International Orders ...

We're sorry, but due to high rates of credit card fraud, we have to turn down orders for international shipment. We currently ship to any address within Canada, the US, and US territories and possessions (including Puerto Rico, Guam, the US Virgin Islands, and similar locations). We appreciate your interest in our products, and apologize for the inconvenience.


• Orders for Shipment to Canada ...

We can ship orders to Canada through the post office or through UPS Ground to Canada. Customs charges may apply to these orders.

For packages shipped by mail, Canada Post may charge customs duties when you pick up your package. Fees or duties may vary between different types or classes of items. Please check with Canada Post for details.

For packages shipped by UPS Ground to Canada, UPS pays the customs charges on entering the country. UPS then bills us back for those charges, and we bill them back to you using the credit card number which you supplied when placing your order. We will send you a separate receipt for the customs charges. Working through the entire customs process may take 2-3 weeks.

For large orders shipped by freight truck, we also have a lot of experience working with NAFTA and Canada Customs paperwork for freight companies and customs brokers. Contact us for more information.


• Address Changes or Corrections ...

We cannot be responsible for orders for which we are given incorrect or incomplete addresses. Please check your delivery address carefully, and make sure it's correct. This includes even seemingly simple or obvious details like whether you live on a "Road," "Avenue," or "Street."

Postal and delivery services will not forward deliveries without charging for the extra service, and we have to pass that charge on to you. A $13.40 additional fee will be passed along to you if an address correction service is required.


• We ship most orders within 3-5 business days ...

On occasion we are out of stock on some items. This may delay shipment of your order. How would you like us to deal with that? See the options below, then please use the Comments box for any special requests.

The time in transit for your order will vary with the size of your order, distance to travel, and method of shipment. UPS requests one business day for each "zone" your package has to cross between our address and yours. UPS' map divides the entire US into five zones: it would be reasonable to expect a week in transit from our location on the West Coast (Portland, Oregon) to an address on the East Coast.

We ship from our Portland store from Monday through Friday.


• Picking up your order in either Portland or Eugene?

Please give us 24 hours notice for orders to pick up (will-call) at our stores in Portland or Eugene. Orders placed late in the day may not be ready for pickup bright and early in the morning of the next day. This is especially true for will-call orders placed on Friday afternoon for pickup on Saturday.


• Please let us know if you have special shipping requests ...

Are there critical items which you absolutely need just as soon as possible? Would you like us to hold your order until we have all the items to send at once? Should we ship what we have in stock and wait for the rest to arrive?

Please use the "Special shipping instructions or comments" data field to let us know. Thanks!


• All shipping charges in our shopping cart are estimates ...

UPS and post office shipping charges on our website are based on the total estimated weight of your order, matched up with the shipping distance between your location and ours. The weight estimates may not be accurate, and don't include the weight of boxes and other packing materials. Actual shipping charges on your invoice may vary from the estimates.

At your request we would be happy to call you with the actual charges before shipping your order. Please let us know in the "Special Instructions" box as you fill in your address details.

We surveyed a group of 35 recent orders to check the accuracy of the shipping charge estimates. Of those orders, 17 had shipping charges higher than the estimates, by an average of $1.41. The shipping charges were lower than the estimates for the other 18 orders, by an average of $1.66.


• $3.00 handling & packing charge on orders under $50 ...

For any orders with a net total under $50 (after any quantity discounts), we add a $3 packing and handling charge. This charge helps us avoid having to set a minimum order size. This charge does not apply to orders of $50 or more.


• Business or School discounts do not appear online ...

We realize that many of you who order from us online are working professional artists, business owners, and teachers or other professionals working with schools, nonprofit agencies and government institutions. You normally receive percentage discounts on many products when you order from us by phone or shop in our stores in Portland and Eugene.

You will still receive these discounts when you order from Georgies online! Unfortunately, our website is not currently 'smart' enough to show those discounts online. We apply those discounts when we receive your order and transfer it into our main computer system.

We work constantly on maintaining and improving our website, and getting those discounts to appear as they should is one of our highest priorities.


• We do not bill your credit card in real time ...

Unlike Amazon or other large online businesses, we do not bill your credit card at the time you place your order. We only bill your credit card when we have your order packaged, weighed, and ready to ship to you. We only bill you for the items we can actually ship, and charge for any backordered items at the time we send them.

If you would prefer that we do not backorder any items that may be out of stock, please let us know. Thanks!


• All online orders go to our Portland store first ...

If you place an order to pick up in Eugene, it may not be immediately ready. During the week we send orders for the Eugene store down to them as soon as possible, but our Portland office staff is not here on Saturdays.


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Georgies Privacy Policy

  • When you send us your order, we will record your name, address, phone number and email address in our store computer system for future reference. Your name may be added to one of our mailing lists for periodic email newsletters. If you would like to be removed from our mailing list, please let us know. We'll respond to your request right away.

  • We use a third-party shopping cart service for our website. Your order will be stored in a secure server until we download it on the next business day through a secure data connection. As an additional security measure, we do not record your credit or debit card information in our store computer unless you specifically ask that we do. Our store computer is not directly connected to the Internet, so information in our store files cannot be stolen that way.

  • We do not sell, rent, lend, lease, share or trade our mailing lists to any third parties or other businesses.

 

   
    All contents related to Georgies' products copyright 2017. All rights reserved.
Georgies Ceramic & Clay Co. • 756 NE Lombard • Portland OR 97211 • 503.283.1353 • 800.999.CLAY
Georgies of Eugene • 1471 Railroad Blvd #9 • Eugene OR 97402 • 541.338.7654 • 866.234.CLAY
Store Hours: Monday thru Saturday, 9:00a to 5:00p Pacific time • Business office hours 9a-5p, Monday thru Friday
 
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