Order Review & Checkout
• All online orders go to our Portland store first...
If you place an order to pick up in Eugene, it may not be immediately ready. During the week we send orders for the Eugene store down to them as soon as possible, but our Portland office staff is not here on Saturdays.
Discrepancies with an order can happen. Please contact us within 30 days of receiving your order if there is a problem of any kind. We do not provide return shipping costs unless we pulled and sent an item that you did not order. Please call us right away if you need help with an order that you received. We will work hard to make sure you are happy and satisfied with your order.
- When you send us your order, we will record your name, address, phone number and email address in our store computer system for future reference. Your name may be added to one of our mailing lists for periodic email newsletters. If you would like to be removed from our mailing list, please let us know. We'll respond to your request right away.
- We use a third-party shopping cart service for our website. Your order will be stored in a secure server until we download it on the next business day through a secure data connection. As an additional security measure, we do not record your credit or debit card information in our store computer unless you specifically ask that we do. Our store computer is not directly connected to the Internet, so information in our store files cannot be stolen that way.
- We do not sell, rent, lend, lease, share or trade our mailing lists to any third parties or other businesses.